Privacy Policy

Counselling West Lancs CIC Privacy Policy

Our contact details 

Name: Denise Hare and Joanne Bleasdale

Address: 134 Sandy Lane, Skelmersdale, Lancashire, United Kingdom, WN8 8LH

Phone Number: 07496 824657

E-mail: counsellingwestlancs@gmail.com

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

· You have requested we contact you for the provision of a service.

· You have requested we contact you for a group session.

We also receive personal information indirectly, from the following sources in the following scenarios:

· You have been referred to us by a medical professional 

We use the information that you have given us in order to be able to contact you to arrange the provision of a service or session. 

We may share this information with other professional organisations if we feel you are at risk to yourself or others.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting counsellingwestlancs@gmail.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored. 

We keep personal information for 5 years. We will then dispose your information by file deletion if held digitally or confidential shredding if held in paper form.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at 134 Sandy Lane, Skelmersdale, Lancashire WN8 8LH if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at 134 Sandy Lane, Skelmersdale, Lancashire WN8 8LH.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk